With 31 years of telecommunications experience spanning three continents, Carol ‘s career has taken her from TELUS in Canada to British Telecom (BT) in the U.K. to Bharti Airtel in India, back to TELUS and now founder & principal of Customers First Culture.With senior roles in sales, service and business unit management, Carol has managed change through deregulation, labour relations and technological innovation in different markets and scales , delivering superior results for customers. As past Chair of the CCA U.K., Carol is a recognized expert in contact centers, customer service operations and customer experience leadership in complex, multi-channel environments.@cborghesiConnect on LinkedIn