avatar for Dan Gingiss

Dan Gingiss

Discover Financial Services
Head of Digital Customer Experience & Social Care
Chicago, IL
Dan is the head of Digital Customer Experience and Social Care at Discover Card. In this role, he oversees the design and development of the company’s flagship website, Discover.com; leads the company’s social media servicing strategy; and is responsible for the customer experience and Voice of the Customer across web and mobile.

A passionate proponent of amazing customer experiences and outstanding customer service (and a frequent tweeter about these topics), Dan is proud to have been recently included in "Behind The Brand: 30 Influencers that Drive Social Media for the Brands We Love" by Leadtail & Purematter, as well as "Top 100 Digital Marketing Experts" by adSpringr.

Dan’s career has consistently focused on delighting customers, and has spanned multiple disciplines including social media marketing, rewards and loyalty marketing, international product development, and direct-to-consumer product sales.

Dan holds a B.A. in psychology and communications from the University of Pennsylvania, and an M.B.A. in Marketing and Strategy from the Kellogg School of Management at Northwestern University. @dgingiss Connect on LinkedIn