The Social Shake-Up 2013

Your Customers are looking to your company to treat them right and if not they will destroy your brand. Just ask companies like British Airways, United, Comcast and Dell. Many companies have responded to these complaints by building communities or creating a social servicing team but Customers have not responded the way you thought. The fact is the Customer has their priorities and they may not match yours. It is time to change the model and we will do just that! Whether you are a marketing, communications or Customer experience professional, this is the discussion for you! Together we will lead our companies to win the hearts and minds of our Customers, and they will be the ones to take our message to the world!