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Tuesday, September 17 • 3:15pm - 4:15pm
Are You Listening? Why No One is Doing Digital Customer Care Right

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The Internet has re-imagined the possibilities for supporting your customers, but so many companies are still falling flat. Join us to learn the ways customers want to be cared for online, and the tools available to help your company get there. 

Moderators
WL

Wendy Lea

Executive Chairman, Get Satisfaction
An accomplished leader and passionate innovator, Wendy Lea has over 3 decades of experience helping companies drive predictable growth through trusted relationships with customers and partners. An expert at leading digital innovation, she’s lived and worked from coast to coast, personally delivering business solutions in over 30 countries around the world.  | | Wendy has worked closely with a wide range of... Read More →

Speakers
avatar for Carol Borghesi

Carol Borghesi

Founder & Principal, Customers first Culture
With 31 years of telecommunications experience spanning three continents, Carol ‘s career has taken her from TELUS in Canada to British Telecom (BT) in the U.K. to Bharti Airtel in India, back to TELUS and now founder & principal of Customers First Culture.With senior roles in sales, service and business unit management, Carol has managed change through deregulation, labour relations and technological innovation in different markets and... Read More →
avatar for Krissy Espindola

Krissy Espindola

Director, KM & Social Customer Support, T-Mobile
I lead T-Mobile USA's Knowledge Management, Social Customer Support, and Support Chat efforts.
avatar for Dan Gingiss

Dan Gingiss

Head of Digital Customer Experience & Social Care, Discover Financial Services
Dan is the head of Digital Customer Experience and Social Care at Discover Card. In this role, he oversees the design and development of the company’s flagship website, Discover.com; leads the company’s social media servicing strategy; and is responsible for the customer experience and Voice of the Customer across web and mobile. | | A passionate proponent of amazing customer experiences and outstanding customer service (and a... Read More →

Audience Moderator
avatar for Alan Rosenblatt

Alan Rosenblatt

Partner, Turner Strategies
I am passionate about social media and politics. The Internet has ALWAYS been about connecting people. I saw that 20 years ago when a friend showed me Mosaic. I've been working to integrate it into politics, advocacy and media ever since. I taught the world's first college course on internet politics (1995) at Gorge Mason University and led the first state & local digital politics consultancy (2000) at Stateside Associates. I created and... Read More →


Tuesday September 17, 2013 3:15pm - 4:15pm
Industry 2
  • Hashtag #ssucustcare

Attendees (34)