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Emily Yellin

Your Call Is (Not That) Important to Us
Journalist, Author, Consultant
Journalist, author and consultant Emily Yellin's most recent book, Your Call Is (Not That) Important to Us, is about the state of customer service and was published by Simon & Schuster. Emily has hosted many webinars for Social Media Today and regularly speaks at conferences and in the news media about customer service, marketing, social media and journalism. She was a longtime contributor to The New York Times, and has written for Time, The Washington Post, The International Herald Tribune, Newsweek, Smithsonian Magazine, and other publications. Emily is currently based in Memphis.

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My Speakers Sessions

Tuesday, September 17
 

10:30am EDT

 

My Moderators Sessions

Monday, September 16
 

11:45am EDT